Return & Refund Policy

At Mensbrium, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

Returns

We offer a 14-day return policy, which means you have 14

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mensbrium.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@mensbrium.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kirankumarsamrat222@gmail.com.  

days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging with tags intact.
• Proof of purchase or receipt is required.
• A complete unboxing video is mandatory while opening the package.

Mandatory Unboxing Video Proof

To protect both customers and our business from fraudulent claims, customers must record a clear, uninterrupted video while opening the package.

The video must clearly show:

• The sealed package before opening
• The shipping label
• The entire unboxing process
• Any damage, missing item, or wrong product issue

Without valid video proof:

• Refunds
• Returns
• Replacements
• Damage claims

will not be accepted under any circumstances.

Claims made after the package has been opened without video evidence will be considered invalid.

Damaged, Wrong, or Missing Products

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item
• A defective product
• The wrong item
• Missing products

you must contact us within 24 hours of delivery along with:

• Order number
• Photos of the product
• Mandatory unboxing video proof

After verification, our support team will assist you with the resolution.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personal care and grooming products
• Used beauty or skincare products
• Customized or personalized products
• Sale items
• Gift cards

For hygiene and safety reasons, opened or used personal care products cannot be returned.

Exchanges

If you wish to exchange a product, please contact our support team first. Once the return is approved, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The product must still be:

• Unused
• In original packaging
• Accompanied by proof of purchase
• Supported with mandatory unboxing video proof for damage or missing-item claims

Refunds

Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method within 10 business days.
• Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed after approval and you have not received your refund, please contact us.

Contact Us

For any return, refund, or support-related questions, contact us at: support@mensbrium.com